HD Set Top Box CSR-402HP (Without Wifi) | HD+AV Cable | Remote

Brand	Catvision
Manufacturer	‎Catvision Limited, E-14&15, Sector-8, Noida – 201301 (U.P.) Toll Free No. 7669300112, Monday to Saturday excluding National holidays, 9:00am to 6:00pm IST
Model	CSR-402HP (Without Wifi)
Package Dimensions	‎16.5cm x 11.5cm x 5cm
Batteries	2 AAA batteries required.
Item Model Number	CSR-402HP
Mounting Hardware	Set Top Box, RCU, Power Adaptor, HDMI Cable, AV Cable
Batteries Included	No
Batteries Required	Yes
Connector Type	RCA, HDMI
Battery Cell Composition	Zinc Carbon
Remote Control Included	Yes
Country of Origin	India
Item Weight	620g

 

1. Are accessories Remote, Battery, AV Cable and Power Adaptor also under warranty?

No, these accessories are not covered under warranty.

2. How do I get service under warranty?

During warranty period if set top box (STB) is required to be sent to Catvision’s Service Centre it should be sent on freight-paid basis. After repairs, Catvision will send back the STB to the customer on freight-paid basis.

3. Can this STB work without antenna?

For watching DD Free Dish free-to-air (FTA) channels you need a dish antenna. For

4. Can I see pay channels on this set top box?

No, this STB is for watching DD Free Dish channels only.

5. This set top box is supplied with or without HDMI cable?

Yes, We supply HDMI Cable, AV cable with our selected set top box.

6. Can I receive radio channels on the STB?

Yes, you can receive 30+ radio channels available on DD Free Dish platform.

7. How many channels of DD Free Dish are available on this set top box?

You can receive 115+ DD Free Dish channels on this set top box. This may change from time to time since Doordarshan keeps adding new channels and dropping some old ones.

8. Does this set top box have a USB port?

Yes, this set top box has one USB port.

9. Can I change the channel without using the remote?

Yes, channel up/down keys have been provided on the side panel of the STB. In addition, in case your remote is lost or damaged, you can download the “Catvision Remote” from the Google Play Store.

10. Can we use other DTH dish antenna like Tata Sky, Airtel, Dish TV, D2H to watch DD Free Dish?

Yes, you can use these dish antenna but need to re-align the dish antenna to DD Free Dish satellite GSAT15. Any installer of dish antennas can do it for you.

11. How many Telugu, Bengali, Marathi etc. channels are available?

Several. Please check channel list on DD Free Dish official website: https://www.freedish.in/p/dd-direct-plus-tv-channels-list-updated.html

1. Channel is freezing.

• Check that the cable from dish antenna to set top box is connected tightly.
• Press info button of your remote to check signal quality. Incase it is less than 60% you will need to realign the dish antenna until the signal becomes more than 60%.

2. STB is showing no signal.

• Check the dish antenna is aligned properly to DD Free Dish satellite GSAT15.

3. All channels are not coming.

• Press info button of your remote to check signal quality. Incase it is less than 60% you will need to realign the dish antenna until the signal becomes more than 60%.
• Press Menu on STB remote> Installation> Satellite List> Press Blue Button> Select FTA> Select Blind Scan > Search.

4. HDMI Video /AV Video not coming.

Press Source/ Input button of your TV remote, select HD or SD. If problem still persists then change AV cable.

5. STB is rebooting on its own.

• Make sure the STB is connected with the original power adaptor provided with the STB.
• Press Menu on STB remote> Satellite Setting> LNB Power> Select Auto.
• Remove cable coming from dish. If STB is still rebooting contact our customer care 7669300112.

6. Video, Images stored in mobile/pen drive are not supported.

Our STB supports MP4 (except 4K) video format, MPEG 2 audio format and JPEG image format.

7. Remote is not working properly.

Please check the remote battery. If the issue persists please contact customer care 7669300112.

8. Channel automatically shifts up & down.

Check if any remote key has remained pressed. If so, release the key.
Reboot the STB and try again. if problem persists please contact customer care 7669300112.

9. STB hangs sometimes.

Reboot the STB, then go to Menu > Installation > Factory Setting > Put the password 0000 & re- install again.